Here are some of our Frequently Asked Questions (FAQs):
How can I get in touch?
There are a number of ways to get in touch with the team at Technical Reality. If you need support, or would like to set up a meeting, call us on 0800 689 0664 or email one of the following departments:
General Queries: firstname.lastname@example.org
Customer Services & Technical: email@example.com
What are your business hours?
We are available Monday to Friday from 08.30 - 17.30.
Our Customer Care Team are closed on all UK Public Holidays and orders placed during the closed period will be processed the next working day.
For warranty-related call outs, use the contact details on your agreement to ensure you get the support you need without delay.
How do I set up an account?
Setting up an account couldn’t be easier. Simply complete the new customer registration form to create a Technical Reality customer account. You can order and pay via credit card and Paypal straight away.
Once you are registered, you will be assigned a dedicated Account Manager who will support you with any queries you may have and assist with a credit account application*.
*All applications are subject to our standard terms and conditions and in addition, all credit account applications are subject to credit approval. A downloadable version of our T&Cs is available here.
How do I track my order?
Once you have received confirmation of your order and it is ready for dispatch, you will be notified of a tracking number from one of our dedicated shipping partners. If you have any order queries, please e-mail our customer care team or call us on 0800 689 0664 with your order number, then leave the rest to us.
When will I receive my delivery?
For next working day delivery our cut off time is 16.30; however, we continue to process orders up until 17.30. If you have an urgent requirement, please call us directly on 0800 689 0664 or email our sales team.